Refund Policy

30-Day Return Policy

You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How to Initiate a Return

To start a return, please contact us at (877) 819-1103 or email us at support@companionbestpetessentials.com. We will provide instructions for returning your item.

Return Address

Longwave Retail LLC Returns, 4711 34th St. N. Suite F, St. Petersburg, FL 33714, USA

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Please note: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at (877) 819-1103 or support@companionbestpetessentials.com and we will make it right.

Contact

Longwave Retail LLC d/b/a CompanionBest Pet Essentials
Phone: (877) 819-1103
Email: support@companionbestpetessentials.com
Address: 680 S Main St Ste C #145, Baxley, GA 31513